If more than 15 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
We will only replace items that are initially defective or damaged. Due to the nature of natural health products, we are unfortunately unable to make exchanges once used. If you need to replace yours with the same item, please send us an email at email@example.com. A Farouche agent will contact you as soon as possible to give you the shipping address. You can also fill out the contact form on the website.
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
If you have not yet received a refund, first recheck your bank account. Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, contact us at firstname.lastname@example.org ..
Only regular priced items are eligible for refunds. Unfortunately, sale or promotional items are not.
You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the shipping cost of the return will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over 75 $, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.